The Pennsylvania Liquor Control Board reports that it double billed customers who used credit to make purchases over the Thanksgiving holiday.
The PLCB says in a release that they became aware Feb. 28 of the duplicate billings on purchases made from Nov. 23 (Wednesday) to Nov. 28 (Monday). The error impacted in-store purchases, and not online purchases, according to the PLCB statement.
As of March 1, the PLCB says duplicate billings were reversed. PLCB says that the credit could take three to 10 days to appear after being processed by the banking institution.
“The Liquor Control Board sincerely apologizes for the error and any inconvenience this may have caused its customers.” -PLCB Statement
Customers who had a duplicate billing and have not seen a credit in their accounts after this time should call (855) 353-2827, a toll-free number set up by PLCB and dedicated to assisting customers with questions or concerns related to the duplicate billing incident.
There are two Wine & Spirits stores in the Malvern area—one in the Lincoln Court Shopping Center or in The Shops At Great Valley. To search for other stores, you can click here to use the PLCB's store locator.